Contact Us

If you require further assistance or have issues and concerns related to accessing and using the Canadian Heritage Online System, you may contact the support team by email or by telephone. We are committed to responding within 90 minutes to any request received before 4:00 p.m. Eastern Standard Time (EST). Requests received after 4:00 p.m. EST are processed by 9:00 a.m. EST on the next business day.

Telephone – 819-997-0055

Toll-free – 1-866-811-0055

TTY* – 819-994-7065

TTY* Toll-free – 1-888-997-3123

* The TTY is a telecommunications device for people with disabilities who are deaf, hard of hearing, or with speech impairments.