If you require further assistance or have issues and concerns related to accessing and using
the Canadian Heritage Online System, you may contact the support team by email or by telephone.
We are committed to responding within 90 minutes to any request received before 4:00 p.m. Eastern Standard Time (EST).
Requests received after 4:00 p.m. EST are processed by 9:00 a.m. EST on the next business day.
Email – EnLigne-OnLine@pch.gc.ca
Telephone – 819-997-0055
Toll-free – 1-866-811-0055
TTY* – 819-994-7065
TTY* Toll-free – 1-888-997-3123
* The TTY is a telecommunications device for people with disabilities who are deaf, hard of hearing, or with speech impairments.